Yes, in some cases. This happens when we have to deliver and connect appropriate cable modem compatible with high speed.
You do not. Your operating system, web browser and e-mail client is all you need.
It is simple. Just unplug the modem from the electrical socket and plug it back after 30 seconds.
No, you cannot. You can only use modems provided by UPC (you can either rent it or buy it). Only with UPC modem, we can guarantee full functionality and provide you our technical support.
Yes, you can. We recommend you to make sure that wireless router security settings are set properly.
Connect your new computer with the modem and reboot the cable modem by unplugging it from the mains.
Check the power cord on both sides (at the electrical outlet and on the modem), or try connecting it into another electrical socket.
Please, follow the steps below.
Prices in the loyalty portfolio include a loyalty discount. If you choose a loyalty portfolio product, conditions for applying the discount are applied after 12 months of using our service (loyalty period).
However, the discount is present on your invoice from beginning - that means from the activation (installation) of a loyalty portfolio service. If you do not fulfill conditions for getting the discount, we will send you an adjusting invoice for the difference. We will charge you the difference between discounted and standard price from the start of currently running loyalty period on this invoice.
You can change the parameters of services during your loyalty period. If you decide not to receive a loyalty discount, you can change to the standard price at any time. This will cause an interruption of the loyalty period and we will send you an adjusting invoice for the difference.
We will be happy to give you a loyalty discount in your next loyalty period with the same conditions. If you are satisfied with the loyalty discount and you do not contact us, a new loyalty period will start automatically. If you decide not to start a new loyalty period, please let us know at least 15 days before the end of your current loyalty period, so we can process your request in time.