When do I receive my bill? When does it need to be paid?

You will receive your bill within 10 days of it being issued. The issue day is identical with the first day of your billing period.

 

You can find the exact billing period on your bill or in MyUPC portal. To make sure you are receiving your bill as soon as possible, we suggest opting for electronic bill sent by e-mail.

 

How do I know the payment due date?

  • You can always find this on the bill. There is the due date, and also the recommended payment date.
  • The due date is the latest day on which the payment must be on your customer account.
  • The recommended payment date is therefore at least three days before the due date (usually, it takes up to 3 days for your bank transfer to reach our account. In case you are paying using postal order, it can take up to 5 days for the payment to reach us).
  • To make sure your payment arrives on time, we recommend choosing an appropriate payment method.