Connection speed test

The real speed of the broadband connection on your computer or mobile device is influenced by a number of factors. Please, read our tips and tricks to get the correct results.

How to measure the speed of your broadband

  1. Find out what broadband bundle you have
    On your contract, invoice or in our customer portal MyUPC, you can see the name of your bundle. On our webpage or in the current Pricelist you can see the exact specification of the tariffs that include the download and upload speeds, usually with the guaranteed minimum speeds. That way you can see what results to expect
  2. Use Ethernet cable if possible
    Each modem we supply comes with an Ethernet cable. Please use it to connect your computer and modem. It is the only safe way to ensure a objective result of the measurement. Measuring using Wi-Fi is usually misleading, as Wi-Fi offers variable speeds that are affected by various factors. You can find out more about measuring using your wireless network under this text.
  3. Make sure no one else is using the broadband
    Before you start measuring, make sure that your other devices are not connected (other computers, laptops, tablets, smart phones, smart TVs, game consoles etc.). That should prevent any distortion to the result.
  4. Check the computer first
    Outdated software and drivers or a lot of running processes on the background (unusual antivirus scanning, optimisation processes or other planned tasks) can negatively affect the result.
  5. Choose a proven speed test
    You can find a number of speed tests online. Not all of these do however run on servers that are fast enough, therefore the results can vary considerably. For an optimal result, we recommend using this link:

Measuring using Ethernet cable

A few good tips for those using Ethernet cable:

  • If your speed should be 100 Mb/s or more, make sure your computer is capable of running it. You need to have a network card that enables the 1 Gbps speed (slower card that only support 100 Mbps will render the measurement inaccurate).
  • If your broadband speed should be higher than 100 Mb/s and you have the correct network card, but are still reaching speeds of around 100 Mb/s, check the settings of your card – it may be set to only supporting speeds of 100 Mb/s, or may have an active function “Green Ethernet”.
  • Make sure you are using a state of the art cable of a category at least 5e (the class should be marked on the cable itself). If the cable is broken, creased or if one of the sockets is incomplete, try using a different one.
  • If you followed all the advices correctly, but the speed is still slow, please contact us.

Measuring using Wi-Fi

If there is no device with an Ethernet socket available (tablets, smart phones, ultrabook laptops or MacBooks) and you are only dependent on the wireless network (Wi-Fi), try following these advices. Even though the speed fluctuates and you won’t probably reach as good results as you would if using the wired connection, you can still try to optimise your measurements.

  • Check the position of your Wi-Fi router. If it is on the floor, in the corner or in a closet, it may be better to put it on a table or on other visible place, so that there are no other pieces of furniture or electronic devices in its surroundings.
  • Measure the speed in the same room where your modem is. That should deliver the best results.
  • If both your modem and device support the 5Ghz bandwidth, try using it – it could minimise the impact of other Wi-Fi networks in your surroundings and should deliver better results.
  • If you followed all the advices correctly, but the speed is still slow, please contact us.